Help
Help Lines Near Caesars Windsor
In Ontario, ConnexOntario takes calls at 1-866-531-2600 and texts sent as CONNEX to 247247, free, confidential and 24/7. For a break, My PlayBreak shuts the door at every Ontario casino, while BetGuard handles regulated online sites.
By the Riverside DeskChecked October 1, 2026
Lines that answer 24/7
- ConnexOntario: call 1-866-531-2600, free and confidential, at any hour of any day. Texting CONNEX to 247247 is another option, as is the chat at connexontario.ca.
- 988, the Suicide Crisis Helpline, takes calls and texts 24/7 for anyone in a crisis.
- PlaySmart, at playsmart.ca, is OLG's responsible-gambling site. A PlaySmart Centre operates at each OLG casino, with the Responsible Gambling Council as partner.
My PlayBreak for Ontario casinos
OLG runs My PlayBreak, a self-exclusion program that reaches Ontario casinos, OLG.ca and Charitable Gaming Centres. A casino break is set at 1 to 5 years, or at 3 or 6 months. While it runs, the person may not enter any casino in Ontario, Caesars Windsor included. It cannot be cancelled early. People who are self-excluded cannot attend Caesars Windsor or its outlets.
Enrolment has three routes. The first goes by phone: 1-800-387-0098 reaches the OLG Support Centre. The others are asking staff on site or seeing a PlaySmart Centre coordinator. A request made at Caesars Windsor still covers every other Ontario casino.
BetGuard for online play
BetGuard, at betguard.ca, is run by iGaming Ontario. People aged 19 or older can use it to opt out, in a single step, of each regulated online gambling site in Ontario. It stops at the screen, though. Land-based casinos fall outside BetGuard, and Caesars Windsor is one of them. For the casino floor, My PlayBreak is the program.
Before the first bet
The casino floor at Caesars Windsor is open 24/7, with slots and tables running non-stop. No closing time arrives to end the night, so the clock is the visitor's to set. Decide on a spending amount and an end time before the first bet, and write both down. Neither one guarantees a thing. They are a line drawn before play starts, not during it.
Questions to the desk
- Is ConnexOntario only for gambling?
- Help from ConnexOntario costs nothing, remains confidential and runs 24/7 on 1-866-531-2600. Sending CONNEX to 247247 by text, or using the chat at connexontario.ca, also reaches it. A call costs nothing, so asking is a reasonable first step.
- Can a PlayBreak be ended early?
- No. A casino break under My PlayBreak, once set, cannot end early. A term is set at 3 months, at 6 months, or somewhere in the 1 to 5 year range, so the length merits real care.
- Does BetGuard block entry to Caesars Windsor?
- No. BetGuard deals with Ontario's regulated online gambling sites; land-based casinos are outside it. A ban from Caesars Windsor and every other casino in Ontario comes through My PlayBreak, which the OLG Support Centre handles at 1-800-387-0098.